Customer Experience

Your customers rate their experience based on the last interaction they had with your employees.

Brand

Are your employees protecting your brand by delivering consistently exceptional customer service?

Increase Sales

Is your team increasing closing rates and decreasing lost sales?

Slider 1

Exceed Customer Expectations

Customer 1st is here to help. We will inspect what you expect and help you develop a plan to consistently beat the customer’s expectations.

Slider 1
« »
Welcome to Customer 1st ...
A division of Business Evaluation Services We Inspect what you expect




:::::::::::::::::::::::::::::::::: OUR SERVICES ::::::::::::::::::::::::::::::::::

MYSTERY SHOPPING

Measure perfomance against company's standards - when you aren't looking!

COMPETITIVE ANALISYS

We assess the strengths and weaknesses of current and potential competitors.

FRANCHISEE COMPLIANCE

Now that you have built your brand we help you protect it.

CUSTOMER
SATISFACTION SURVEYS

Hear how your actual clients perceive you. Customer 1st offers Digital Comment Cards, Phone Surveys and Email Surveys to gather critical customer data.

CUSTOMER
SERVICE TRAINING

Customer 1st can help implement necessary training to correct the areas that are non-compliant with your company standards

ANALYTIC ANALYSIS

Providing insight from data in order to recommend action or to guide decision making. We don’t just give you the numbers, we give you actionable information.